Gauteng Department of Housing

You have the right to all the Batho Pele principles, which include:

To be consulted about the level and quality of the public service you receive.
To be told what level and quality of public service delivery standard you will
receive so that you know what to expect.
To have access to the services to which you are entitled.
To be treated with courtesy and consideration.
To receive full and accurate information about the public services that you are entitled to.
If the promised standard of service is not delivered, to be offered an apology, a full explanation,
a speedy and effective remedy and when complaints are made, to a sympathetic, positive response.
To a public service that is provided economically and efficiently to ensure value for money.