Gauteng Rental Housing Tribunal

Problems/Complaints that are handled by the Tribunal

The Tribunal handles the following matters:

• Non-refund of deposits;
  
• Problems that arise due to leases that are not in full compliance with the law;
  
• Non-payment of rent;
  
• Harassment and intimidation;
  
• Eviction without a court order and lock outs;
  
• Lack of maintenance to the dwelling;
  
• Overcrowding;
  
• Exploitative rent and service charges;
  
• House rules;
  
• The issuing of receipts for rent payments;
  
• Service cuts-offs without a court order

Functions of the Tribunal

The Tribunal is vested with rights, as accorded to it by the Rental Housing Act 50 of 1999 and the Unfair Practices Regulations promulgated thereto. The Tribunal performs the following functions:
Resolves complaints through conciliatory processes such as mediation and arbitration;
Offers advice on issues related to residential leases and rentals;
Provides consumer education which is important for informing people about their rights and duties as parties in the rental sector.

The services offered by the Tribunal are offered FREE OF CHARGE to the public. Tenants, landlords and property agents may approach the Tribunal for assistance.

Lodging a complaint and the processes followed once a complaint is lodged

A complaint can be lodged at the various information offices, which are located at municipal offices, all complaints that are lodged with the Tribunal, must be writing as per the Regulations. Complaint forms may be faxed through to the office.